AIRCRASH: Passenger Reacts After A Near Crash Experience In Nigeria
De Erudite Communications
May 26, 2021
An aircraft passenger on Airpeace, Kene Prad Tentenwa has called the attention of the Management of the company to step up actions in addressing what he described as unfortunate and insensitive development in their operations.
Tentenwa who through a mail expressed dissatisfaction over the experiences with the airline, said he was a passenger on the Airpeace flight from Abuja to Asaba on the 8th of May with the flight ref of ANMYQR, which estimated about 50mins but failed to land at Asaba while taking about 4hours 30 minutes in the air due to turbulence and shortage of fuel.
“The communication from the air crew telling us that they don’t have enough fuel to continue through the turbulence and wanted to reverse back to Abuja, we also met another turbulence on the way back to Abuja.
Because of shortage of fuel which they unprofessionally communicated to the passengers putting us in great panic and emotional disruption, finally landed at Port Harcourt airport at 11: 30 at night”.
He also decried the approaches sensitive situations by communication professionals of Airpeace, while calling for better conscientious steps by their customer service to addressing similar occurrences.
“By this hindsight and unfortunate development I had to get my self accommodation that night at PH with other passengers and it’s on record that over 95% of passengers left thanking God for at least landing safely and very insensitive for anyone to ask them to board again back to Abuja after near crash experience”.
“Thank you as you speedily look into your services for professional review and ensure life matter first before business and flight schedule”.
” To God be the glory for granting us safe experience to narrate the story with our own words”. He said
Tentenwa further averred that he has been in several international flights with turbulence but had never passed through such traumatic experience due to the professional display of the customer service onboard, asked for a refund of the flight due to its ineffectiveness credited to his manager account as contained in the mail, thanking God for safety.